FREQUENTLY ASKED QUESTIONS (FAQ)

1. What products do you sell?

Stylevoa offers elegant and modern jewelry, including rings, necklaces, earrings, and accessories designed for everyday wear and special occasions.

2. Where do you ship?

We currently ship within the United States only.

3. How long does shipping take?

  • Handling Time: 1–2 business days (Monday–Friday)
  • Transit Time: 3–5 business days (Monday–Friday)

Orders placed after 5:00 PM EST will be processed the next business day.

4. Do you offer free shipping?

Shipping costs (if applicable) are calculated and shown at checkout.
Any promotional free shipping offers will be clearly displayed on the website.

5. How can I track my order?

Once your order has been shipped, you will receive an email with a tracking number.
You can track your order using our Order Tracking page.

6. What payment methods do you accept?

We accept secure online payments, including:

  • Credit Cards (Visa, MasterCard, American Express, Discover)
  • Debit Cards

All payments are processed securely using encrypted payment gateways.

7. Is my payment information secure?

Yes. We use SSL encryption to protect your personal and payment information.
Stylevoa does not store your full credit or debit card details.

8. Can I cancel my order?

  • Orders can be canceled within 24 hours of purchase if they have not yet been shipped
  • Orders that have already been shipped cannot be canceled

9. What is your return policy?

  • We accept returns for defective products only
  • Return requests must be made within 15 days of delivery
  • Free returns are offered for all approved returns
  • All returns must be authorized before sending items back

10. Do you accept exchanges?

Yes, we accept exchanges.

  • Exchange requests must be made within 15 days of delivery
  • Approved exchanges are free of charge
  • Items must meet our return condition requirements

11. What condition must returned items be in?

Returned or exchanged items must be:

  • Unworn
  • Unwashed
  • Undamaged
  • In original packaging with all tags attached

Items not meeting these conditions may be rejected.

12. How long does it take to receive a refund?

  • Refunds are issued to the original payment method
  • Processing time: 5–15 business days
  • If you do not receive your refund within 30 days, please contact us

13. What if I entered the wrong shipping address?

If an incorrect address is provided and the order is returned to us, we may need to contact you for reshipping instructions.

14. What if my order arrives damaged?

If your package arrives damaged:

  • Please refuse the delivery if possible
  • If delivered without your presence, contact us immediately for assistance

15. Do you store my personal information?

We collect and use personal information only as described in our Privacy Policy.
We do not sell or misuse customer data.

16. Do you use cookies?

Yes. We use cookies to improve site functionality, analyze traffic, and enhance user experience.
You can manage cookie settings through your browser.

17. How can I contact customer support?

You can reach us anytime using the details below:

📧 Email: support@stylevoa.com
📞 Phone: +1 217-426-6108
📍 Address:
21125 County Rd 2800 E,
Morton, Illinois 61550,
United States

18. How can I stay updated on offers and new arrivals?

You can subscribe to our newsletter or follow us on our official social media channels for updates, offers, and new collections.